Contractor Compliance & WHS Blog

A fire services technician in navy workwear scans a QR tag on a grey steel door in a basement service corridor, her tool bag at her feet, while a building manager with a checklist waits beside a red fire hose reel cabinet

Inspections & Incidents

Annual Fire Safety Statement: Due Dates, Penalties & a 12-Month Plan

What an annual fire safety statement is in NSW, who signs it, when it is due, the weekly late penalties, and a 12-month plan for facilities managers.

Bart Crowther10 November 202612 min

Before trading hours in a shopping centre loading dock, a plumber in a harness sits at the open hatch of a grease arrestor under a rescue tripod while a standby plumber holds the retrieval line and the facilities manager waits at the barrier

WHS & Safety

Confined Space: The Legal Definition and the Building Owner's Checks

What a confined space is under Australian WHS law, what the entry permit must include, and what a facilities manager checks before a contractor goes in.

John McCann10 November 202617 min

A forklift operator in orange and navy hi-vis crouches beside the front wheel of a parked counterbalance forklift with a tablet, doing his pre-start check, while a warehouse supervisor watches from a few metres back in a sunlit distribution centre

Inspections & Incidents

Forklift Pre-Start Checklist: What to Check & Who Acts on a Fault

A forklift pre-start checklist for Australian warehouses: the engine-off and engine-on checks, what to do when one fails, and the records to keep.

Mitchell Bourne10 November 202612 min

An owner-driver scans a QR code at a distribution centre gatehouse while a dispatch coordinator checks a tablet, his prime mover waiting at the boom gate

WHS & Safety

NHVR Prohibition Notice: What a Fuel Carrier's Defects Mean for Its Customers

On 28 October 2026 an NHVR prohibition notice stopped two fuel-carrying trucks after repeat defects. What consignors and procurement teams should ask carriers.

Bart Crowther10 November 20267 min

A shopping centre facilities manager checks a security officer's licence card against a tablet in a back-of-house corridor at night, as a second officer waits with a torch and a technician fits a card reader beside a steel door

Contractor Compliance

Security Licence Check: The Firm, Every Guard, and the Installer

How to run a security licence check in every Australian state: the firm, each guard, the installer, the register to search, and what to keep on file.

Bart Crowther10 November 202616 min

A facilities manager and a warehouse supervisor standing at a loading dock door, reading a list of hazards on a tablet while a forklift waits behind a painted pedestrian line

WHS & Safety

Shopping Centre Fined Over a Shared Loading Bay: The Lesson for Property Managers

An owners corporation was fined AU$60,000 over a forklift crush in a shared loading bay a 2019 risk assessment had flagged. What property managers should do.

John McCann10 November 20267 min

A facilities manager holding a roof plan points to a meshed skylight while an HVAC technician in a harness listens, with condensing units behind a yellow guardrail and a solar installer laying out panels beyond it

WHS & Safety

Working at Heights: The Law, the Controls, and Your Roof

Working at heights rules for the business that controls the roof: the duty at any height, the controls, SWMS, EWP licences, rescue, and what to check and keep.

Mitchell Bourne10 November 202617 min

An operations manager in a hi-vis vest holds a printed roster and talks with a truck driver holding a takeaway coffee outside a distribution centre dock office before dawn, his prime mover parked behind them and a picker beside a forklift in the warehouse

WHS & Safety

Fatigue Management: A Guide for Depots, Drivers, and Carriers

Fatigue management for transport and logistics: the WHS duty, heavy vehicle hours and work diaries after 1 August 2026, the records, and checking carriers.

Mitchell Bourne5 November 202620 min

A facilities manager in a navy jumper and a mechanical contractor's supervisor holding a hard hat review a floor plan at the hoarding of a rooftop plant room, an old chiller opened up and a crane hook rigged behind them, as a security officer and a cleaner with her trolley walk past

Contractor Compliance

Principal Contractor: What Building Owners and Facilities Managers Must Know

Who the principal contractor is by default, how to appoint one properly, what the role must do, and what a building owner still owes under Australian WHS law.

Bart Crowther5 November 202618 min

A shopping centre facilities manager holding a floor plan listens as a cleaner points down a back-of-house corridor during an after-hours toolbox talk with a second cleaner, two security officers, and an HVAC technician

WHS & Safety

Toolbox Talk: How to Run One and Keep a Record That Counts

What a toolbox talk is, whether the law requires one, who must attend, how to run it in 15 minutes, and a record template that shows consultation.

John McCann5 November 202616 min

A facilities manager in a hi-vis vest showing a contractor a folder beside rooftop plant on an office building, with city towers in the haze behind

WHS & Safety

WHS Best Practice Review 2026: Codes, Contractors, and Costs

Safe Work Australia's WHS Best Practice Review: the 21 recommendations of October 2026, which touch contractor management, and why none of them is law yet.

Mitchell Bourne5 November 20267 min

WHS & Safety

Workplace Exposure Limits From 1 December 2026: A Depot Guide

From 1 December 2026, workplace exposure limits replace exposure standards: new diesel, carbon monoxide, and phosphine limits, and what depots ask contractors.

Mitchell Bourne5 November 20267 min

Chain check

See Where Your Contractor Chain Breaks

Eight real scenarios, one for each link from company to site. See which links hold and which break, with no sign-up.

About 3 minutesStart the Chain Check

A facilities supervisor in hi-vis signs a permit on her phone, a paper permit pad under her arm, while a welder in a leather jacket waits nearby, on a rooftop with an air-conditioning unit whose isolator carries a red padlock

WHS & Safety

Hot Work Permit: A Guide for Facilities Managers

What a hot work permit is, what Australian law requires, what the permit should record, who signs it, and how to run one in an occupied building.

John McCann2 November 202613 min

A safety adviser and a depot supervisor at an open loading dock door, reading the steps of a task on a tablet, with a forklift and operator waiting in the aisle beside a painted line

WHS & Safety

Job Safety Analysis (JSA): Steps & a Worked Example for Depots

What a job safety analysis is, whether Australian law requires one, when you need a SWMS instead, and how to write a JSA for warehouse and depot work.

Bart Crowther2 November 202611 min

Free eBook

The Chain of Responsibility eBook & Checklist

The duty, the 1 August 2026 changes, and the carrier file, for transport compliance and procurement managers.

16 pages · PDF, no formGet the Free eBook

A facilities manager and an HVAC technician on an office building roof beside a new guardrail at the parapet, checking a condensing unit together

WHS & Safety

Hierarchy of Controls: The Levels, With Examples From Buildings & Depots

The hierarchy of controls explained for Australian workplaces: each level with real examples from office buildings and depots, and what the WHS law requires.

Mitchell Bourne29 October 202611 min

An electrician and a mechanical technician each fitting a personal padlock to a lockout hasp, with a danger tag, on a chiller isolator in a hospital plant room

WHS & Safety

Lockout Tagout (LOTO): Isolating Plant Safely When Contractors Do the Work

Lockout tagout in Australia: the lock-out steps from Safe Work Australia's plant code, what the WHS Regulations require, and how to run it with contractors.

Bart Crowther29 October 202612 min

RFP Builder

Build an Unbiased RFP

Build an unbiased contractor management RFP with Must, Should, or Could on every requirement, as a Word document.

About 10 minutesBuild My RFP

A hospital facilities coordinator and an electrician reviewing a risk rating on a tablet outside a switchboard room before a planned shutdown

WHS & Safety

Risk Matrix: Building & Scoring a 5x5 Risk Assessment Matrix

How to build and use a 5x5 risk matrix for workplace safety in Australia: likelihood and consequence scales, scoring, bands, examples, and a free template.

John McCann29 October 202611 min

A safety manager in a quiet open-plan office types a question into an AI assistant on a laptop, with a second monitor beside it showing a site map

AI & Automation

AI Assistants Now Connect to ComplyFlow Through MCP

ComplyFlow now connects to AI assistants such as ChatGPT, Claude, and Microsoft Copilot through MCP: what MCP is, what to ask, and how you keep control.

John McCann26 October 20267 min

Free eBook

The Contractor Compliance eBook for Property & FM

Who owes what at a managed building, the record you need, and the checks before a contractor starts.

17 pages · PDF, no formGet the Free eBook

A procurement manager compares a contractor's insurance certificate on screen with a printed copy at a desk in a logistics company office

Contractor Compliance

Best Contractor Compliance Software, Ranked for Australian Buyers (2026)

The best contractor compliance software in Australia, judged on verification: 12 platforms read off their own sites in October 2026, on five tests.

Bart Crowther22 October 202614 min

An electrician completes a site induction on his phone in the loading dock of an office building while a facilities manager waits beside a sign-in poster

Site Access & Sign-In

Best Online Induction and Training Software, Tested Across Australia (2026)

The best online induction software in Australia: 10 platforms read off their own sites on 20 October 2026, scored on quizzes, expiry, and the gate.

Bart Crowther22 October 202612 min

Legislation Monitor

Track WHS Legislation Changes, Simply

The Commonwealth and every state and territory: the Acts, Regulations, and Codes of Practice you follow, a plain-English summary checked by a person, and alerts when something you follow changes.

FreeOpen the Legislation Monitor (opens in a new tab)

A facilities management contracts manager checks a mechanical subcontractor's technician on a tablet beside a rooftop chiller at a regional shopping centre

Contractor Compliance

Best Subcontractor Management Software, Tested on Australian Sites (2026)

The best subcontractor management software in Australia for head contractors and FM providers: 12 platforms read off their own sites in October 2026.

Bart Crowther22 October 202613 min

A gatehouse officer checks a refrigeration technician's sign-in on a tablet at the gate of a distribution centre in the early morning

Site Access & Sign-In

Best Visitor Management System for Australian Workplaces (2026)

The best visitor management system for Australian workplaces: 13 platforms read off their own sites on 20 October 2026 and scored on five tests.

Bart Crowther22 October 202614 min

Free eBook

The Contractor Management Software Buyer's Guide

What to ask every vendor, why each question matters, and the one demonstration that settles it.

12 pages · PDF, no formGet the Free eBook

A facilities manager with a tablet, a lift technician with a toolbag, and a cleaning supervisor holding a folded floor sign talking together in an office building lift lobby

Contractor Compliance

Consult, Cooperate & Coordinate: The WHS Duty When You Engage Contractors

The WHS duty to consult, cooperate, and coordinate with other businesses: what it asks when you engage contractors, and the record that shows you did it.

Mitchell Bourne16 October 20269 min

A facilities coordinator and a building services technician reviewing a permit on a tablet at the door of a rooftop plant room, the technician holding a red isolation padlock and tag

WHS & Safety

Permit to Work System: How It Works & When the Law Requires One

What a permit to work system is, which jobs need a permit in Australia, what the law requires for confined spaces and hot work, and how a permit runs.

Mitchell Bourne16 October 202611 min

A safety manager and a depot operations manager talking across a table with a laptop and printed pages in a freight depot office, prime movers parked in the yard outside the window

WHS & Safety

Safety Management System Explained: Parts, Legal Duties & ISO 45001

What a safety management system is in Australia, what goes in one, and where the law requires one, from heavy vehicle accreditation to major hazard facilities.

Mitchell Bourne16 October 202610 min

A facilities manager in a commercial building's plant room checking an inspection on her phone beside a fire door

Inspections & Incidents

SafetyCulture Is Now Mitti: What Changed for the App, Logins, and Sites

SafetyCulture is now Mitti. What changed for iAuditor, SafetyDocs, EdApp, SHEQSY, logins, and the app, as Mitti's own pages stood on 20 October 2026.

ComplyFlow16 October 20267 min

A building manager holding open a binder with a floor plan and pointing at it while a carpenter holding a cordless drill leans in to read it in an older office corridor with fibre cement wall sheets and a lifted ceiling tile

WHS & Safety

Asbestos Register: Contents, Exemptions & Who Gets a Copy

An asbestos register for Australian workplaces: what it must record, when one is not needed, who gets a copy before work, review rules, and penalties.

Mitchell Bourne15 October 202614 min

A facilities coordinator checking details on his phone while an electrician holds an open folder of paperwork in a commercial building's switch room beside an open switchboard

Contractor Compliance

Contractor Licence Check: Search the Right Register in Every State

How to do a contractor licence check in every Australian state: the register for builders, electricians, plumbers, and refrigeration trades, and what it shows.

Bart Crowther15 October 202610 min

A procurement manager in glasses points a pen at one of two printed software quotes on a meeting table while a facilities manager leans in to read it

Buying & Rollout

Contractor Management Software Costs & Pricing, Explained

Contractor management software pricing explained: the five ways it is charged, where contractor fees fit, the costs not on the quote, and a cost worksheet.

Bart Crowther15 October 20267 min

WHS & Safety

Hazard Register: What to Record & When the Law Requires One

A hazard register for Australian workplaces: what to record in each row, where hazards come from, who owns them, and the two registers the model laws require.

Mitchell Bourne15 October 202611 min

A safety manager in a warehouse comparing a forklift operator's photo licence card with a tablet screen beside a parked forklift while the operator waits

Contractor Compliance

High Risk Work Licence Check: Verify a Licence in Any State

How to do a high risk work licence check in every Australian state: where to search, what you need, white cards, interstate licences, and how to spot a fake.

Mitchell Bourne15 October 202610 min

A facilities manager and a refrigeration mechanic holding a fall-arrest harness reading a document on a tablet beside rooftop air-conditioning units and a guardrail, with a city skyline behind

WHS & Safety

What Is a SWMS? Meaning, When One Is Needed & Required Contents

What is a SWMS? The meaning of safe work method statement, the 18 kinds of high risk construction work that need one, what it must include, and SWMS vs JSA.

Mitchell Bourne15 October 202611 min

A gatehouse officer checks a truck driver's licence on a tablet at a distribution centre boom gate in the early morning

WHS & Safety

222 Worker Deaths in 2025: What the New Safe Work Australia Figures Mean for Contractor Checks

Safe Work Australia reports 222 worker deaths in 2025, the most since 2012. What the figures show, and five checks before any contractor starts work.

Mitchell Bourne13 October 20265 min

A facilities manager photographs a repaired fire door in an office fire stair while the fire services contractor who fixed it stands beside it

Inspections & Incidents

Corrective Action Register: Turning Inspection Findings Into Fixes

A corrective action register for inspection findings: the make-safe, the permanent fix, owners and due dates by risk, escalation, verification, and records.

Mitchell Bourne12 October 202614 min

A facilities manager holding a tablet talks with a cleaning supervisor beside a grey steel plant room door in an office building

Inspections & Incidents

Notifiable Incident Changes: Where Each State Stands & Who to Call

The December 2025 notifiable incident changes, where each state and territory stood in October 2026, who to call, and what owners and FM companies should agree.

Mitchell Bourne12 October 202614 min

A building manager and a fire services technician check a fire panel record on a tablet in the lobby of a city office tower

Inspections & Incidents

WHS Audit Checklist: What an Auditor Asks to See

A WHS audit checklist built around evidence: the records an auditor asks to see, the law behind each, who holds it, and what ISO 45001 adds. PDF and CSV.

Mitchell Bourne12 October 202612 min

A facilities coordinator at an office desk comparing a contractor's licence card and a printed insurance certificate against a laptop register while the contractor waits beside her with his paperwork in a folder

Contractor Compliance

How to Prequalify a Contractor in Australia: Documents, Insurance & Licences to Check

How to prequalify a contractor in Australia: the documents, insurance and licences to check, how to verify each at its source, and when to re-check.

Mitchell Bourne7 October 202614 min

An operations manager in a navy fleece and orange hi-vis vest marks the margin of a printed document at a desk in a distribution centre dock office, with a forklift and pallets beyond the window

WHS & Safety

SWMS Review Checklist: How to Review a Contractor's SWMS Before Work Starts

A SWMS review checklist for facilities and operations teams: what to check, what a pass looks like, and when to send a contractor's SWMS back.

Mitchell Bourne7 October 202613 min

A facilities manager at a building-office desk reading a printed report with a pen in her hand, a white hard hat and an orange and navy hi-vis vest hanging on the wall behind her and a car park beyond the window

Contractor Compliance

Contractor Management KPIs: 10 Measures That Show the Program Is Working

Contractor management KPIs with formulas, data sources, targets and the action a bad number should trigger: 10 leading and lagging measures and a free tracker.

Mitchell Bourne6 October 202611 min

A facilities manager in a pale blue shirt and lanyard marks up a bound printed vendor response at a desk in an open-plan office, with two more tabbed responses, a highlighter, a calculator and a mug beside him and a eucalyptus tree outside the window

Buying & Rollout

Contractor Management Software Requirements Checklist & RFP Guide

A contractor management software requirements checklist and RFP guide for Australian buyers: 12 must-haves, vendor questions, scoring and a demo script.

Mitchell Bourne6 October 202613 min

A site supervisor in a clean hi-vis vest and a contractor holding a phone talking at a pedestrian gate beside a loading dock

Buying & Rollout

Getting Contractors & Supervisors to Actually Use Your Compliance System

How to get contractors and supervisors to use your compliance system: why adoption fails, what each group needs, message scripts and a one-page template pack.

Bart Crowther6 October 202610 min

A warehouse shift supervisor in a navy fleece and orange hi-vis vest checks a phone beside a forklift driver at a loading dock door while he holds out a licence card

Contractor Compliance

How to Build a Training & Competency Matrix for Contractors (With a Template)

How to build a training matrix for contractors: rows, columns, expiry tracking, who owns it and the mistakes to avoid, with a free Excel and CSV template.

Mitchell Bourne6 October 202610 min

A depot supervisor in orange and navy hi-vis reads a worker's licence card at a pedestrian gate, a tablet in his other hand, trucks and a loading dock behind them

Contractor Compliance

What Contractor Management Software Is Good At (& What It Can't Do for You)

What contractor management software can do, 6 things it cannot, the effort it costs you, and 12 questions that show when a vendor is overpromising.

Bart Crowther6 October 20269 min

A warehouse supervisor and a repair contractor's supervisor beside a dock leveller, reading a one-page job plan on a clipboard together

Contractor Compliance

Contractor Management Plan & Procedure: What to Include (With a Template)

A contractor management plan template for Australian businesses, with the procedure it sits under: what to include, how the two differ, and a free Word file.

Mitchell Bourne5 October 202616 min

A warehouse operations manager and a roofing contractor's supervisor on a distribution centre loading apron, reading a one-page job sheet together while a forklift waits behind a painted line

Contractor Compliance

Contractor Safety Management System: What It Must Do & How to Judge One

What a contractor safety management system must do in an Australian workplace, step by step, and eight questions to judge one before you build or buy.

Mitchell Bourne5 October 202612 min

A building manager at a timber reception counter in an office lobby watches a visitor hold her phone up to a framed sign-in poster, with a tablet kiosk and a closed paper visitor book on the counter

Site Access & Sign-In

From Paper Sign-In Book to Digital Visitor Management: A Practical Switch-Over Guide

Replace a paper visitor sign-in book with digital visitor management: what the book misses, what a system should do, and a 4-week switch-over plan.

Mitchell Bourne5 October 202610 min

A facilities coordinator seated at a desk in a demountable site office, holding a tablet in one hand and a pen over a blank notebook, a white hard hat on the desk beside her

AI & Automation

How AI Should Be Used in Contractor & Permit Software: A Practical Guide

Where AI helps in contractor and permit software, where a named person decides, and how to set criteria, test it, question vendors on data and measure savings.

John McCann5 October 202611 min

A facilities manager holding a tablet and a building services supervisor pointing at it as they talk in a plant room service corridor

Buying & Rollout

How to Implement Contractor Management Software: A Practical Rollout Plan

How to implement contractor management software in Australia: scope, owners, list clean-up, tiers, pilot, waves, sign-in, training, parallel run and KPIs.

Bart Crowther5 October 202614 min

A facilities coordinator at her desk in a commercial building management office turns a laptop towards an air-conditioning technician who leans in beside her, with a pegboard of keys on the wall behind them

Contractor Compliance

Moving Contractor Compliance Off Spreadsheets: What to Digitise First (& What to Automate)

Moving a contractor compliance spreadsheet into software: what to digitise first, what to automate, what stays human, and a migration checklist to download.

Bart Crowther5 October 202611 min

A facilities supervisor in orange and navy hi-vis signs a permit on her phone, a paper permit pad under her arm, while a welder waits beside a rooftop air-conditioning unit with a red lockout padlock on its isolator

WHS & Safety

Paper Permits vs Digital: What Changes When You Switch

Paper permits vs digital: where a paper permit to work fails, what a digital system must do, what to automate, where AI helps and how to switch.

Mitchell Bourne5 October 202610 min

A building services technician crouched on a commercial rooftop beside air-conditioning units, entering a finding on a phone with a blank clipboard on the roof beside him

Inspections & Incidents

Rolling Out an Inspection App: From Paper Checklists to Closed-Out Actions

Rolling out an inspection app, step by step: which inspection to move first, how to write checklist questions, owned actions, adoption and the numbers to watch.

Bart Crowther5 October 202610 min

A contractor in an orange and navy hi-vis vest completing an induction on a tablet at a desk in a site office, with a hard hat and a takeaway coffee beside him and a prime mover parked in the depot yard outside the window

Site Access & Sign-In

Site-Ready Before They Arrive: Sign-In & Contractor Inductions Online

Get contractors site-ready before they arrive: how to run contractor inductions online, what stays on site, expiry rules and a sign-in that enforces it.

Mitchell Bourne5 October 202611 min

A facilities manager in an orange and navy hi-vis vest reads a printed sheet beside an open plant room door while a technician looks at her tablet, a concrete block wall behind them

Contractor Compliance

What Documents to Hold for Every Subcontractor (& When Each One Expires)

Subcontractor insurance requirements and the full list of documents to hold, how to verify each one and when it expires. Download the checklist.

Bart Crowther5 October 202613 min

A security officer at a commercial tower service entrance checking a contractor's credentials on a screen while a technician with a tool bag waits at the desk

Contractor Compliance

What Is Contractor Management: The Duty, the Stages & Where Software Fits

What is contractor management? The seven stages from prequalification to close-out, the PCBU duty in plain terms, and where software fits.

Mitchell Bourne5 October 202612 min

A transport depot operations coordinator at his desk in a site office, checking a tablet while a supervisor waits at the open door and trucks sit in the yard beyond the window

Contractor Compliance

What to Automate in Contractor Management (& What to Keep Human)

How to automate contractor management: 8 automations ranked by time saved and risk reduced, what can go wrong with each, and what a person must still decide.

Bart Crowther5 October 202611 min

A facilities manager and an HVAC technician check a work permit on a tablet beside rooftop plant on a city office tower

WHS & Safety

Best WHS Software in Australia (2026)

The best WHS software in Australia, judged as WHS compliance software for staff and contractors: 12 platforms read off their own sites on 28 September 2026.

Bart Crowther1 October 202615 min

A fire services technician in a navy polo crouching at an open red fire indicator panel in an office building plant room, testing it with a multimeter, while a facilities manager holds a tablet beside him

Contractor Compliance

The Contractor Management Process, Stage by Stage

The contractor management process in seven stages, from prequalification to offboarding, and the record each one should leave. Written for property and FM.

Mitchell Bourne28 September 202616 min

Contractor Compliance

Carrier Compliance Software for Transport and Logistics

What carrier compliance software has to hold in Australia under the Chain of Responsibility: carrier, driver, vehicle and depot, plus six tests for any demo.

Bart Crowther24 September 202614 min

An operations manager on the phone in a distribution centre dispatch office, looking at a grid of booking slots on a monitor, with trucks at the loading docks behind the glass

Contractor Compliance

Chain of Responsibility: The Duty, the 2026 Changes, and the Evidence

Chain of Responsibility under the Heavy Vehicle National Law: who is a party, the primary duty, the 1 August 2026 changes, current penalties, and the evidence.

Mitchell Bourne22 September 202616 min

A procurement coordinator compares a printed insurance certificate with the same document on her laptop at a standing desk by an office window

AI & Automation

Certificate of Currency: What to Check and How AI Reads It

What a certificate of currency for public liability insurance shows, how to get one, what to check on each, and workers compensation certificates by state.

John McCann17 September 202616 min

The owner of a small civil contracting business at a desk in a site office, working through a prequalification form on a laptop with insurance certificates beside him

Buying & Rollout

Best Contractor Management Software in Australia (2026)

18 platforms sold in Australia, scored on nine tests buyers judge contractor management on and put in order, read off each vendor's own pages to 7 October 2026.

Mitchell Bourne15 September 202625 min

A WHS manager in a hi-vis jacket reviews a tablet with a truck driver beside the bollards of a distribution centre loading dock on an overcast morning

Buying & Rollout

Top 10 EHS Software for Australian Enterprises (2026)

Top 10 EHS software for Australian enterprises, ranked on three tests, read off each vendor's own site on 28 September 2026.

Bart Crowther8 September 202617 min

A night-shift supervisor in a hi-vis vest photographs a scuffed racking upright beside a parked forklift in a distribution centre aisle

Inspections & Incidents

Best Incident Management Software in Australia (2026)

The best incident management software in Australia: 12 platforms read off their own sites on 28 September 2026.

Bart Crowther1 September 202617 min

A gatehouse officer and a subcontract truck driver read a tablet together at the gate of a distribution centre at dusk, a refrigerated trailer parked behind them

Contractor Compliance

Transport and Logistics Contractor Software: 14 Compared (2026)

Contractor management software for transport and logistics in Australia: 14 platforms scored on seven tests a transport buyer needs, read to 7 October 2026.

Bart Crowther25 August 202620 min

A facilities manager and a roofing contractor read a phone together beside a QR sign-in poster at the service entrance of a suburban shopping centre, a ladder, a harness and a work ute beside them

Contractor Compliance

Facilities Management Contractor Software: 12 Compared (2026)

The best contractor management software for facilities management in Australia: 12 platforms read off their own sites between 28 and 30 September 2026.

Bart Crowther18 August 202618 min

Contractor Compliance

PCBU Responsibilities for Property Owners and FM Companies

PCBU responsibilities for property owners, managing agents, and FM companies: contractors, officers, notifying the regulator, asbestos, and records.

Mitchell Bourne11 August 202624 min

A maintenance technician in navy workwear, a white helmet, and a harness clipped to a yellow roof anchor, checking a tablet beside an open roof hatch on an office building

WHS & Safety

WHS Procedures: 10 Examples and How to Make Each One Run

The WHS procedures a property portfolio needs, what each must record, and how to turn a written procedure into forms, approvals, and schedules people follow.

Mitchell Bourne4 August 202619 min

A procurement lead makes a point in a meeting room while an operations manager holds out a phone to a facilities manager, prime movers parked in the yard outside

Buying & Rollout

Six Contractor Management Software Objections, Answered

Six contractor management software objections buying groups raise about a smaller vendor, the evidence that settles each, and the tests to run before you sign.

Bart Crowther28 July 202612 min

A safety manager at a regional carrier's depot office reading a contractor registration on a laptop, prime movers parked outside the window

Contractor Compliance

What Is Avetta: Its Products, Who Uses It and How It Works in Australia

What is Avetta? Supplier prequalification and worker compliance software, from its own pages: its products in Australia, how it works, and what it costs.

Mitchell Bourne21 July 20269 min

A commercial cleaner in a navy uniform pushing a cleaning trolley across the stone-floored lobby of an office building at dusk, past the lifts and an empty lamp-lit desk

Buying & Rollout

Avetta Cost in Australia: What Contractors Are Charged and When

Avetta cost in Australia, read from Avetta's own supplier terms and client program pages: who pays, when each charge falls, and what to ask first.

Bart Crowther14 July 202613 min

A site manager with a tablet at the gatehouse of a distribution centre at dawn, a boom gate raised as a prime mover waits to enter

Buying & Rollout

Switching From Avetta: Notice Dates, Your Data and the First 90 Days

Switching from Avetta, read from its own client and supplier terms: the 30-day notice, the 7-day data request, your contractors' renewals, and a 90-day plan.

Bart Crowther7 July 202611 min

A truck driver holding a phone to a kiosk beside a boom gate at a container depot, stacked containers behind

Site Access & Sign-In

Pegasus Workforce Is Now Avetta: What Changed for Sites, Gates and Workers

Pegasus Workforce is now Avetta. What Pegasus was, its product and app names today, where its data sits, the gate hardware, and what to check at renewal.

Bart Crowther30 June 20268 min

A fire services technician in navy workwear scanning a QR code on a steel plant room door in a dimly lit office tower service corridor, a toolbag and step ladder beside him

Buying & Rollout

Contractor Management Software for Facilities Management

What contractor management software for facilities management has to do across a property portfolio, the duties behind it, and five tests for any demo.

Bart Crowther23 June 202612 min

A portable site office with lever-arch folders, a whiteboard of names and ticks, a laptop open on a spreadsheet, and a clipboard sign-in sheet

AI & Automation

The 5 AI Skills Every WHS Manager Should Be Building Right Now

Five practical AI habits for WHS and compliance managers, none of them code: prompt well, check outputs, read your data, choose what to automate, and govern it.

John McCann12 June 20269 min

A woman in an orange hi-vis vest holding a clipboard briefing a dozen workers in yellow hi-vis in front of a forklift in a warehouse, one of them signing in on a tablet

AI & Automation

Why the Skills Gap Is Now a Safety Problem

A skills shortage does not stay a hiring problem. It reaches site as less experienced crews, more subcontracting, thinner supervision, and records under strain.

John McCann4 June 20268 min

Four men in hard hats and hi-vis vests leaning over a laptop and rolled drawings on a timber pallet at a building site, with stacked formwork behind them

AI & Automation

AI Contractor Prequalification: How It Works and What It Reviews

What an AI prequalification agent reads, what it returns, what a person still decides, and where it fails. From the person who builds it.

John McCann11 April 20269 min

A pie chart of advertised AI roles by category, with machine learning engineering at 30 per cent and AI governance, risk, compliance and quality second at 22 per cent

AI & Automation

AI Governance in Safety-Critical Industries: What It Means and Who Is Accountable

What AI governance means in a safety-critical business: the six practices Australia expects, who holds the duty when an output is wrong, and the record to keep.

John McCann11 April 20268 min

A radar chart comparing theoretical AI capability with observed AI usage across occupational categories, the blue theoretical area much larger than the red observed area

AI & Automation

What the AI Labour Market Research Means for Compliance and Safety Teams

What the AI labour market studies actually measured, what the Australian data says, and which findings do not survive the trip from the United States or Europe.

John McCann13 March 20267 min

ComplyFlow web dashboard showing an inspections list beside the mobile inspection app

Inspections & Incidents

Best Free Inspection Apps for Small Teams (2026)

Which inspection apps are free to keep, not just to try: 10 platforms compared on free plans, offline work, and asset checks, read 12 October 2026.

Mitchell Bourne16 February 202615 min

A woman in a teal blouse with a lanyard reading a tablet on a warehouse floor, racking stacked with pallets behind her and workers in high-visibility vests further back

Contractor Compliance

Compliance Document Management: What a System Does That a Shared Drive Cannot

What a compliance document management system does that a shared drive, a spreadsheet, and an inbox cannot, and the three problems it will not fix for you.

Mitchell Bourne19 January 20268 min

A worker in a white hard hat, orange high visibility vest and ear defenders reading a tablet on a scaffold platform, with a canal and a quarry plant behind him

WHS & Safety

Why SWMS Review Becomes a Bottleneck, and What Fixes It

When a safe work method statement is required, what it must contain, who must be consulted, and why the review queue stops moving before the work does.

Mitchell Bourne8 January 20268 min

Company News

ComplyFlow and AWS: What It Means for Your Data

ComplyFlow runs on AWS. What that means in a vendor security review: who secures what, where the data sits, and the hosting questions worth asking.

Rory McNeil2 October 20255 min

A man with folded arms and a woman holding a tablet talking beside an office window, the Sydney Harbour Bridge and harbour visible behind them

Contractor Compliance

Site Documents Management: Keeping the Right Version in the Right Hands

How to manage site documents so the version in force is the one at the gate: what to keep, for how long, who owns each, and who must be able to read it.

Mitchell Bourne15 August 202510 min

A facilities manager in a white hard hat and orange and navy hi-vis reads a tablet beside two weathered rooftop air-conditioning units, with a crane boom and eucalyptus trees behind

AI & Automation

AI in Workplace Safety: Uses, Limits & the Law

AI in workplace safety: what it does reliably, what it must never decide, and what Australian WHS law now asks of a property or FM business using it.

John McCann10 August 202513 min

A worker in a yellow hard hat and hi-vis vest holding a tablet inside an unfinished building, with exposed wiring on the wall behind him

WHS & Safety

Site Risk Assessment Checklist: What It Should Actually Contain

What a site risk assessment checklist should cover, in the order you walk a site, and why a checklist on its own is not a risk assessment.

Mitchell Bourne8 August 202510 min

Aerial view of a container port at dusk, with gantry cranes over stacked containers and a network of glowing lines and an AI chip icon drawn over the terminal

AI & Automation

AI in Supply Chain Compliance: What It Can and Cannot Check

AI in supplier risk beyond safety: modern slavery, insurance, sanctions, and document review at scale, plus the four limits that decide how far to go.

John McCann31 July 20258 min

Two workers in yellow hard hats and hi-vis vests crouched beside a large industrial machine in a plant room, one writing on a tablet with a stylus

Inspections & Incidents

How to Build an Inspection Schedule That Holds

Inspection scheduling software only works if you set frequency from risk, assign the role not the person, and keep the proof an auditor asks for.

Mitchell Bourne31 July 20258 min

A hand holding a phone beside an open convertible laptop on a white desk, both screens showing the same street map with numbered blue location pins and one red one

Inspections & Incidents

How Inspections Work Across a Property Portfolio

One checklist across fifty buildings, contractor-performed inspections you can evidence, and a portfolio view you can still drill back into. Written for FM.

Mitchell Bourne30 July 20257 min

A woman in a high-visibility vest and denim shirt standing outside a glass-fronted building, holding a yellow hard hat under one arm and a phone in her hand

Inspections & Incidents

Incident Report App: What One Has to Do on Site

A mobile incident reporting app has to work with no signal, keep the photographs with the incident, ask if it is notifiable, and hold the record 5 years.

Mitchell Bourne30 July 20259 min

A woman in a hi-vis vest using a tablet beside the cab of a small truck at a covered loading dock, with a forklift and stacked pallets behind her

Inspections & Incidents

What a Digital Vehicle Inspection Has to Record

Pre-start checks, defect reporting, and the out-of-service call, set against the Chain of Responsibility duty that makes the record yours, not the driver's.

Mitchell Bourne30 July 20258 min

A man in a dark suit reaching towards a glowing tick inside a circle, with lines running out to icons labelled governance, law, procedure, standards, requirement and regulation

WHS & Safety

What Good Safety and Compliance Management Looks Like Now

Psychosocial risk as a legal duty, AI treated as a hazard, industrial manslaughter in every jurisdiction, and officers who have to evidence due diligence.

Mitchell Bourne30 July 20257 min

A worker in a hi-vis jacket and hard hat at an industrial plant at night, looking down at a tablet, with a schematic of pumps, tanks and controllers overlaid beside him

AI & Automation

AI Inspection Apps: What They Change, and What They Do Not

What AI genuinely changes about a site inspection, what it cannot change, and what has to be true of your inspection data before it is worth using at all.

John McCann29 July 20258 min

Two workers in hi-vis jackets and white hard hats sitting on a concrete barrier under a bridge deck, one holding a tablet, the other resting a hand on a survey instrument

Inspections & Incidents

How to Choose a Site Inspection App

What a site inspection app has to do before its feature list matters: work with no signal, own its actions, and show the finding that keeps coming back.

Mitchell Bourne24 July 20259 min

Company News

ComplyFlow Joins the NSW Going Global Export Program

ComplyFlow joined the NSW Going Global Export Program to take contractor compliance to the UK. What the program is, who runs it, and what we said at the time.

Rory McNeil7 March 20252 min

A forklift operator in a white hard hat and yellow hi-vis vest sitting in the cab of a counterbalance forklift inside a warehouse

WHS & Safety

A Step-by-Step Guide to Conducting a Risk Assessment

The four steps of a risk assessment under Australian WHS law: who does each one, who you must consult, what gets written down, and when one is mandatory.

Mitchell Bourne10 June 202311 min

A man in a navy blazer at a timber desk, hands either side of a tablet showing a bar chart, with printed charts, a pen, a spiral notebook, a calculator, and a yellow mug

WHS & Safety

Risk Register: What Goes in One, and Who Keeps It Current

What a risk register is, the columns that earn their place, who owns each row, and what a regulator or an insurer looks for when they open yours.

Mitchell Bourne10 June 20239 min

A forklift lifting a shrink-wrapped pallet into a shipping container at a warehouse loading dock, the shot blurred by the machine's motion

WHS & Safety

Why Risk Assessments Are Required, and What Happens Without One

Where the duty comes from in Australian WHS law, when a risk assessment is mandatory rather than good practice, and what happens when one has not been done.

Mitchell Bourne10 June 202310 min

A man in a dark jacket giving a thumbs up beside a white Fortstone Property Services van wrapped in illustrated graphics of trades and buildings

Contractor Compliance

How ComplyFlow Rolled Out a Contractor Compliance System for Fortstone in 5 Days

A Victorian facilities management business went live on ComplyFlow in 5 days in November 2022. What the rollout covered, and what the team reported afterwards.

Mitchell Bourne22 December 20227 min

Three construction workers in white hard hats and hi-vis vests standing together on a site under scaffolding, the man in the centre smiling and giving a thumbs up

Buying & Rollout

The Three Things WHS Software Has to Get Right

Three features decide whether WHS software gets used or quietly ignored: subcontractor adoption, evidence rather than status, and whether it works at the gate.

Bart Crowther28 October 20227 min

Close-up of a man in a white shirt and dark tie tapping a mobile phone screen with one hand while resting the other on an open laptop keyboard

Contractor Compliance

Managing HR Documents and Employee Records in Australia

Which employee records Australian law makes you keep, how long each one lasts, and why a contractor's records are not employee records at all.

Mitchell Bourne28 September 20228 min

Two workers in hi-vis jackets and white hard hats sitting on a concrete barrier under a bridge, one holding a tablet, the other standing beside a surveying instrument on a tripod

Contractor Compliance

Contractor Management Software for Suppliers or Subcontractors

You did not choose the system your client uses. What you will be asked for, what it really costs you in time, and how to stop answering it four times.

Mitchell Bourne15 September 20228 min

A worker in a yellow hard hat supporting an injured colleague, also in a hard hat, as they walk away from a timber-framed building under construction

Inspections & Incidents

How to Write an Incident Report That Holds Up

What belongs in an incident report, how to write observations rather than conclusions, and the notification, site, and record duties that sit around it.

Mitchell Bourne8 September 20229 min

A fitter in blue overalls, safety glasses and a dust mask grinding a flange on a large cast housing in a workshop, sparks coming off the disc

WHS & Safety

The Four Types of Risk Management Strategies

Risk management strategies explained: avoidance, reduction, transfer, and acceptance, with worked examples, and the one thing WHS law will not let you transfer.

Mitchell Bourne8 September 202212 min

A woman in a blue hard hat with a visitor pass clipped to her belt, holding a tablet in the bright glass-walled lobby of an office building

Buying & Rollout

When a Manual Safety Management System Stops Working

A spreadsheet and a folder are genuinely fine at a certain size. Five countable tests that say your business has passed the point where they stop holding.

Bart Crowther20 August 20228 min

A site engineer in a white hard hat, clear safety glasses, and a yellow hi-vis vest, standing beside temporary mesh fencing on a construction site

Buying & Rollout

How to Choose Construction Safety Management Software

How to choose construction safety management software: the 7 checks that decide it, what to ask in the demo, and when a spreadsheet is enough.

Bart Crowther17 August 202211 min

A supervisor in a white hard hat and blue shirt holding a tablet, standing in the aisle of a warehouse between tall racking bays stacked with pallets

Buying & Rollout

How to Choose WHS Compliance Software in Australia

WHS compliance software for Australia: how to check it copes with a regulator in every state, Victoria's own Act, labour hire licensing, and onshore data.

Bart Crowther17 August 20229 min

Three colleagues working at laptops around one desk in a bright office, with a bar chart on the wall screen behind them and pens and notes spread across the table

Buying & Rollout

Contractor Management Software: 10 Questions and 10 Bad Answers

What contractor management software should do, as 10 questions to put to any vendor, with the answer to each one that should worry you before you sign.

Bart Crowther22 July 202212 min

Two men in yellow hard hats walking down an aisle of a warehouse between racked pallets, one carrying a yellow clipboard and the other a tablet

Contractor Compliance

Why Use Software Instead of Manual Prequalification Templates

A prequalification template records what was true the day it was filled in. Where that fails, what version drift costs, and when a template is still fine.

Mitchell Bourne21 July 20227 min

Three workers in hi-vis and hard hats screeding wet concrete over steel reinforcing mesh, under a large rusted steel pipe on temporary supports at a city construction site

Inspections & Incidents

Recordable vs Reportable Incident or Injury: The Australian Answer

Recordable is an American term. Australian law says notifiable. What counts, who to call in each state, and why the register of injuries is a separate duty.

Mitchell Bourne13 July 20229 min

Three workers in high-visibility vests and hard hats on a construction site, two of them reading a laptop screen held open by the man in the middle

Contractor Compliance

Keeping Your Labour Hire Business Organised and Compliant

How a labour hire business keeps worker compliance current across many host sites: placement-ready records, per-host requirements, renewals, and handovers.

Mitchell Bourne26 April 20228 min

A woman with short white hair in a striped shirt reads a tablet in a warehouse aisle, with stacked pallet racking behind her and two workers in high-visibility vests further down the aisle

Integrations & Data

What a Contractor Compliance Dashboard Needs to Show

The four questions a contractor compliance dashboard must answer at a glance, why headline totals mislead, and what has to happen the moment a line turns red.

John McCann22 April 20225 min

Two abseiling window cleaners in orange high-visibility vests and red helmets working down the curved glass facade of a modern building, with a third worker visible lower down

Contractor Compliance

How to Keep Your Workforce Compliant and Work-Ready for All Your Clients

How a supplier keeps one master worker record ready for several clients at once: requirement sets that differ by client, expiry dates, and who owns the chase.

Mitchell Bourne27 March 20227 min

Three workers in high-visibility vests and hard hats standing on a reinforced concrete deck at sunset, one pointing up at a tower crane hook while another holds a rolled drawing

Contractor Compliance

6 Common Contractor Management Mistakes, and How to Avoid Them

Six contractor management mistakes Australian businesses keep making: the company checked instead of the worker, one global checklist, expiry dates nobody owns.

Mitchell Bourne25 March 20227 min

Five workers in high-visibility vests and hard hats walking across the bare concrete floor of a building under construction, one of them carrying a tool bag

Contractor Compliance

HR, Safety and Compliance for Labour Hire Businesses

Labour hire licensing runs in four Australian jurisdictions, the WHS duty sits on you and the host at once, and it cannot be transferred. What the law requires.

Mitchell Bourne22 March 20229 min

Two men in hard hats, safety glasses, and high-visibility vests standing in a steel fabrication workshop, one pointing while holding a rolled drawing, with a welder throwing sparks behind them

Inspections & Incidents

How to Prepare for a Compliance Audit: Evidence, Not Intentions

What an auditor asks for and in what order, why having a control and evidencing it are different things, and the three findings that come up every time.

Mitchell Bourne11 December 20218 min

Two workers in yellow hi-vis jackets and white hard hats inside a large industrial shed, looking together at an open laptop held by one of them

Buying & Rollout

How to Transform Your Contractor Management System

Replacing a contractor management system: what to migrate, what to leave behind, the order to roll out in, and the measures that tell you it worked.

Bart Crowther30 July 20218 min

A rope access worker in red overalls and a red helmet abseiling down the glass facade of an office tower, with a blue bucket clipped to his harness

Contractor Compliance

How to Set Up Your Own Contractor Portal

The order that works: requirement sets before software, who you invite first, who reviews, and how to get people who do not work for you to log in.

Mitchell Bourne14 July 20218 min

A social graphic over a photograph of a concrete-frame construction site with a tower crane, three workers in hard hats and high-visibility vests conferring beside stacked timber, and a circular ISO 27001 Information Security Management certification badge beside the words We are now certified

Company News

ISO 27001 Certification: What It Proves, and What to Ask a Vendor

ComplyFlow is ISO 27001 certified. What the standard is, what a certificate proves and what it does not, and the questions to ask any vendor claiming it.

Rory McNeil17 November 20205 min

Two men in orange high-visibility shirts, sunglasses and yellow hard hats take a selfie standing on the edge of a terraced open-cut mine pit under a clear sky

Company News

ComplyFlow in BHP's Fast Track Site Access Challenge

BHP ran an open competition to improve site access for mine workers. What the Fast Track challenge was, how ComplyFlow was chosen, and what happened next.

Rory McNeil14 October 20202 min

A worker in an orange high-visibility jacket and white hard hat stands on newly laid railway track inside a concrete-segment tunnel, with tools on the sleepers and more workers further along the bore

Company News

John Holland Project Expansion

In July 2020 ComplyFlow was selected for rollout across another five John Holland projects in NSW and the ACT, plus how a multi-project rollout is set up.

Rory McNeil23 July 20202 min

An aerial view of a curving concrete viaduct carrying a dual carriageway on tall piers across a forested valley, with a single car travelling on the near carriageway

Company News

Toowoomba Second Range Crossing: The Nexus Delivery Wrap-Up

ComplyFlow managed compliance, contractor safety and plant on the Toowoomba Second Range Crossing for Nexus Delivery. The project, and what we did on it.

Rory McNeil29 May 20202 min

Eight runners in matching blue Siargao International Marathon shirts with race bibs and blue drawstring bags, standing on grass in front of the event backdrop under an overcast sky

Company News

ComplyFlow's Support Team at the Siargao International Marathon

In 2019 our Philippines support team ran the Siargao International Marathon while the Sydney team trained for the City2Surf. A short note, kept on the record.

Rory McNeil20 November 20192 min

Compliance, Written by the People Who Run It.

Every Post, Newest First.

Written by the People Who Build and Sell It, Not a Content Team.

Compliance fails in the gaps between systems. ComplyFlow doesn’t have any.