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Support

Get Help From People Who Know ComplyFlow.

For customers and their contractors. Most answers are already in the Help Centre, step by step. For anything that is not, send a support request and a person on the support team picks it up.

A support specialist at her desk in a bright open-plan office, typing a reply to a customer, a list of records with green and amber status chips on her screen
  • Answered by the ComplyFlow support team, not sales
  • support@complyflow.com.au
  • ISO 27001 certified for information security since 2019

The Help Centre

Most Answers Are Already Written Down.

Search the Help Centre first: the guides walk through each task with screenshots, and they are there at any hour.

Support Request

Still Stuck. Send It to Support.

This form goes straight to the ComplyFlow support team at support@complyflow.com.au, not to sales. A person picks it up and replies by email.

  • Your organisation and the Client you work for, if you are a contractor
  • What you were trying to do, and what happened instead
  • A screenshot, if you have one

Buying or comparing? The contact page goes to sales.

Please provide your company name and/or client you're engaged with
Please provide a brief summary of your issue
Please provide a detailed description of your issue. Include what you're trying to do, the steps taken and results. Please add all relevant IDs.
Screenshots or documents: PNG, JPEG, GIF, WebP, PDF, or Word, up to 10MB each.
Click to upload a screenshot, or drag-and-drop one here
    Please provide any additional information that may help us resolve your issue.

    Questions

    Questions About Getting Support.

    Who answers a support request?

    The ComplyFlow support team. The form goes to support@complyflow.com.au, not to sales, and a person reads it and replies to you by email.

    I am a contractor and my Client uses ComplyFlow. Can I use this form?

    Yes. Put your company name and the Client you work for in the request, so support can find your profile straight away. Your Client sets the requirements; we can help you meet them. The supplier and contractor guides in the Help Centre cover registering, adding your Workers, and uploading documents, with screenshots.

    What should I put in the request?

    Your organisation, and the Client you work for if you are a contractor; what you were trying to do and what happened instead; and a screenshot if you have one. That is usually enough to fix it in one reply rather than three.

    Can I attach a file?

    Yes. A PNG, JPEG, GIF, WebP, PDF, or Word file under 10MB. A screenshot of the screen you are stuck on is the most useful thing you can send.

    I am not a customer yet. Who do I talk to?

    The contact page, which goes to the team who sets ComplyFlow up, or book a demo and see it working on your own contractors and sites.