Avetta Cost in Australia: What Contractors Are Charged and When

If you run procurement for a property owner or a facilities management business, the question usually arrives from a contractor: why do we have to pay Avetta, and how much? Nobody outside a quote can give a number. What can be read is how the charges work, and that is more useful to you than a number would be.

This guide reads Avetta's own supplier terms and the program pages Avetta hosts for its Australian clients, as they stood on 28 September 2026. It answers the contractor's question in full on the way, and then turns to the decision that is actually yours: what you are asking your supply chain to pay for, and who should carry it.

How Much Does Avetta Cost Annually?

There is no single annual figure, because Avetta does not publish a general price list. Its Australian plans page names a Member plan and Client-Connected Plans, and says a supplier's tier is based on the services its client requires, such as insurance verification, sustainability assessments, worker management, and health, safety, and environment audits.¹ The page shows no dollar figure for any tier.¹

Client program pages say the same thing from the contractor's side. One client program page, hosted by Avetta, tells suppliers they will receive a quote personalised to them during online registration, and that costs vary with the compliance requirement attached to their work.²

So what Avetta charges a contractor in a year is set by what its clients and its own choices add up to: which clients it connects with, how many client sites, what each client requires, the trades and products it selects, and how many of its Workers need a seat. Avetta's supplier terms, covered below, describe how each of those moves the bill.³

Figures for Avetta do circulate online. Apart from the client program fees covered further down, none is repeated here: Avetta publishes none of them, and a number with no date and no source is the one most likely to end up in a business case.

Who Pays for Avetta, the Client or the Contractor?

Avetta bills the contractor, under its standard terms. The billing, refund and renewal policy attached to Avetta's End User Service Agreement states that it applies to suppliers only, and it sets out the fees a supplier is charged.³ The hiring client, which is you, signs a separate Master Subscription Agreement and pays the fees its own sales order sets.⁴

That default can sometimes be changed by the client. The supplier terms describe a Client Program, which Avetta offers 'in certain instances', in which a client opts to pay, or obtains discounts on, supplier registration and subscription fees for its connected suppliers, for the term and the suppliers it selects.³ The same clause carries a catch the contractor will notice before you do. A subscription discount given under a Client Program stops applying if the contractor connects with a new client or prime contractor, or a new client adds it to their approved supplier list.³

For a procurement team this is the first real decision. If you require Avetta and leave the default in place, your contractors carry the subscription. If Avetta offers your program a Client Program and you pay through it, you carry it, and a discount you arrange can end the day another client connects to the same contractor. Either way, get the arrangement from Avetta in writing before the invitation letters go out, so the answer you give a contractor is the one on their invoice.

When Avetta Charges a Contractor, Clause by Clause.

Attachment 1 of the End User Service Agreement, last updated 7 November 2025, is the closest thing Avetta publishes to a price book. It has no prices in it. It has the moments a charge falls.³

On joining, Avetta charges an activation fee and a subscription fee. The subscription then renews automatically every 12 months from the date the supplier first subscribed, and the renewal invoice, issued 30 days before the renewal date, serves as the renewal notice.³ Between renewals, the account is charged automatically each time the supplier:

• connects with a new client or prime contractor
• adds a new client site
• selects a new trade that changes its risk classification
• adds a new product or service to its subscription.³

Two more triggers sit with the client, not the contractor: a client adding the supplier to its approved supplier list, and a connected client adding a product or service that changes the supplier's risk classification.³ The clause worth reading twice is attached to risk classification. An upgrade on that basis applies to all consortium connections, including the supplier's existing ones.³ The terms do not define 'consortium connections'. Read plainly, one trade added for one client can change what the contractor is charged on connections it already has, which is worth asking Avetta to confirm in writing.

Worker products are charged on top. A supplier on one of Avetta's worker products is charged annually for seats, one seat per Worker, and seats added during a term by the supplier or a connected client are charged pro rata for the rest of it.³ Avetta can also adjust its pricing 'to reflect enhancements, new features, or other service improvements', in some cases across existing consortium connections from the next billable event, after written notice; the supplier may then terminate by written notice within 30 days.³ Its fees exclude taxes, including GST, and in Australia a credit or debit card payment may carry a processing fee.³

What Avetta Refunds, and What It Does Not.

The refund rules are narrow. A supplier is refunded a subscription fee if its payment account is double charged or charged in error.³ A new subscription is refundable if the supplier cancels in writing within 14 days of first subscribing, and the activation fee is not refundable at all.³

Once a renewal is paid there is no refund, and on a worker product the number of seats cannot be reduced during the subscription term.³ It is the supplier's job to contact Avetta and ask to deactivate its membership before the renewal date shown on its Edit Account page.³

One window protects the contractor from a connection it did not want. When a client adds a supplier to its approved supplier list, the supplier's primary user is emailed a notification, and the supplier can ask Avetta to remove it. If that request is made within 30 days of the first connection notification, Avetta processes a refund or revokes the invoice for that connection.³

For you as the client, the practical reading is timing. A contractor you invite in the weeks before its renewal meets your connection charge and its renewal close together, and only the first carries a refund window. If you are onboarding a panel, ask each contractor when its Avetta membership renews before the invitations go out, and stagger them if the dates cluster.

What Australian Client Programs Publish.

Some of the program pages Avetta hosts for its Australian clients publish registration fees of their own, and others describe a quote given at registration. They are each program's figures, not an Avetta list price, so ask the client that invited you what its program charges. None should be read across to another client's program.

One program page tells contractors to pay for worker registration and training by credit card, per person plus GST, with a yearly renewal.⁵ The page says a contractor is prequalified to work for that client only once both business registration and worker registration are complete.⁵

Another program page says annual worker registration costs a set amount plus GST per worker, and that joining carries a cost based on the level of compliance required and the services the company offers.⁶ It also warns contractors already on Avetta that 'adding clients in the Avetta system may increase your annual membership cost', with any increase charged on future invoices.⁶

A third program page publishes no figure and describes a quote at registration.² A fourth, for accredited service providers, notes a price increase to company and worker subscriptions and states its fees as current at 1 July 2022; the figures sit in an image and a linked notice rather than the page text, so they are not repeated here.⁷

Two things follow. In the pages read here, the published fees were per-worker registrations, and one page's company and worker subscription fees sit in an image. And the dates on these pages run back to 2022 and 2023, so a contractor quoting one of them to you is quoting a program, not a price.^{2 7}

What the Contractor Gets for the Membership Fee.

A fair reading of the cost includes what Avetta says the fee buys. Its Member plan, the base tier, lists a searchable company profile, Find Projects, Avetta University, ESG ratings, a Member Value Hub, and Avetta Benchmarks.¹ The plans page pitches the profile at being found: a supplier can join on its own to find new work and be discovered by hiring clients.¹

Client-Connected Plans add what a client's program requires. The plans page lists insurance verification, digital document signing, health and safety policy verification, injury and illness statistics verification, worker management tools, professional audits, and subcontractor management among them, and a support service, Vetify, that pairs the supplier with a dedicated expert for approvals and renewals.¹ One client program page adds that members are supported by compliance specialists who monitor their status and tell them when documents need updating or renewing.²

What a membership covers also depends on which Avetta product the program uses. The plans page lists worker management tools as one of the services a client can require, and Avetta's privacy and security FAQ lists its supplier compliance products, Worker Management, and Pegasus Workforce Management, as separate rows.⁹ Ask the program which products it will put your contractors on, whether each is quoted and onboarded separately, and which seats sit in which product.

For a contractor that wants work from several of Avetta's clients, being visible in that network is worth something, and part of the fee is a marketing cost it would pay anyway. For a contractor that is on Avetta only because your program requires it, the same fee buys a profile it did not ask for. That difference is worth knowing when you decide who should pay, and it is worth asking your contractors which of the two they are.

A Worked Example: A Cleaning Contractor Across an Office Portfolio.

This is an example built from the terms, not a case. The charges named are the ones Attachment 1 describes; the dollar amounts are whatever Avetta quotes, which is why none appear here.³

A facilities management company takes over 5 office buildings in a CBD portfolio and requires Avetta for its contractors. Its commercial cleaning contractor already holds an Avetta account, because it cleans for 2 other Avetta clients, and has 40 cleaners with seats on a worker product.

When the facilities manager's program adds the cleaner to its approved supplier list, the contractor's account is charged for the new connection, and its primary user receives the notification that opens its 30-day window to ask for removal and a refund.³ If each building is a separate client site the contractor has to add, each addition is a further charge under the terms. Whether the portfolio is set up as 1 site or 5 is a question for Avetta; the terms do not say.

Three months in, the facilities manager asks the cleaner to take on high-level window cleaning at 2 of the buildings. If selecting that trade changes the contractor's risk classification, the terms say the upgrade applies to all its consortium connections, including existing ones, which may take in the 2 clients it had before.³ The 12 extra cleaners it brings on for the new scope are charged pro rata for the rest of the term, and if the work ends early, those seats cannot be reduced until renewal.³ And if the contractor had a Client Program discount from an earlier client, connecting to the new portfolio ended it.³

What the facilities manager checked, and kept on the contract file: before the invitation, the contractor's renewal date and whether the portfolio is 1 client site or 5; before the scope change, whether window cleaning moves the contractor's risk classification; and which party pays each charge. None of those answers is on a public page.

How ComplyFlow Prices a Worker Licence.

ComplyFlow is contractor management software, and it prices per Worker rather than per client connection. A Worker licence is AU$35 a year* per Worker, valid with every Client on ComplyFlow that Worker is assigned to, and assigning an existing Worker to an additional Client costs no second licence.⁸ Where a Client asks for an AI-reviewed company prequalification, it is AU$100 a year per company.⁸ Registering as a contractor is free, and prices exclude GST where it applies.⁸

In the example above, each of the 40 cleaners would need a Worker licence the first time a ComplyFlow Client assigns them. After that, a second ComplyFlow Client adds no second licence for the same person, and the 12 new cleaners would each need their own. The Starter plan is free, and enterprise pricing is quoted.⁸ The two models are set side by side, with what each vendor's own pages say, in ComplyFlow and Avetta compared, and every figure above is on the pricing page.

Why a Contractor's Avetta Cost Reaches Your Rates.

A contractor prices its overheads into its rates, and a compliance subscription is an overhead like insurance or a vehicle. Nothing in Avetta's terms says so; it is ordinary commercial logic, not a measured figure. What the terms do show is the shape of the overhead: it grows with each client, each client site, each trade that changes a risk classification, and each Worker seat.³

In property and facilities management that shape matters more than it does on a single construction project. A cleaning, security, or lift maintenance contractor serves many buildings for many owners and managers, and gains and loses sites as portfolios change hands. Each client site a contractor adds is a billable event under the terms.³ The contractor can spread that cost across all its clients, or load it onto the client whose program caused it. Either way, it arrives in your rates, your variation claims, or your tender responses.

There is a second cost the invoice does not show. A small contractor weighing a tender may decide the registration is not worth it for one contract, and your panel thins out at the bottom. That is a judgement about your market, not a statistic, and it is better asked of your contractors than assumed.

The procurement point is simple. A cost your program requires is still a cost of your program, even when it lands on the contractor's invoice. If you cannot see it, you cannot weigh it against the option of paying it yourself.

What to Ask Before You Require Avetta or Renew.

Most of what decides the contractor's bill is set by your program, not by the contractor, so the questions belong to you. Put them to Avetta in writing before the invitation letters go out, or before your own renewal. For the wider set of questions worth asking any vendor, see the 10 questions that decide a contractor management purchase.

1. What will a typical contractor in each of our categories be quoted, and what does the quote include?
2. Are our buildings registered as one client site or several, and what does each added site cost a contractor?
3. Which trades on our list change a contractor's risk classification, and which of their existing 'consortium connections' would that change reach?
4. How many Worker seats will our program require per contractor, in which Avetta product, and who counts as a Worker?
5. Would a Client Program, paying or discounting our contractors' fees, cost us less than the rate increases we expect?
6. Will you tell us when each contractor's membership renews, or should we ask them, so our connection does not land in the same month?
7. What happens at our buildings if a contractor's payment fails and its account is disabled?

The last question is not idle. If a card charge fails, or an invoice is unpaid 30 days after its due date, the supplier terms let Avetta disable the supplier's account and its access to the services until the balance is paid.³

Then read your own agreement. Avetta's standard client terms renew for a year unless the sales order says otherwise or notice is given 30 days before the term ends, state prices in United States dollars unless the order says otherwise, and allow a fee increase no more than once every 12 months after the first term, on at least 30 days' written notice.⁴ A contractor who asks why they must pay deserves the answer you would give your finance team: what it costs, who pays it, and why your program is worth it.