QANTAS LIVE ACCESS

How Qantas closed an Enforceable Undertaking in six months — and helped build the platform that did it

In 2017, Qantas Group needed to satisfy the conditions of an Enforceable Undertaking tied to a workplace safety incident in one of the most operationally complex environments in Australian industry. Off-the-shelf compliance tools couldn't meet the brief, so Qantas partnered with ComplyFlow to build something that could. The result was the first version of the Live Access App — and an Enforceable Undertaking lifted six months into the engagement.

At a glance

• 6 months — from engagement to Enforceable Undertaking lifted
• 2017 — Live Access launched in partnership with Qantas Group
• 2 safety strategies delivered under the EU (Strategy 1 and Strategy 2)
• Aircraft hangars + ramp operations — a fluid, dynamic site with mixed contractor and employee workforce

The challenge

In 2014, a cleaner fell unexpectedly from an aircraft that had been repositioned from the ramp to the hangar. The cleaning crew had been assigned to an area whose risks they hadn't been briefed on — most critically, that aircraft doors are routinely left open while inside the hangar. The incident exposed the kind of gap no aviation operator wants to find on incident review: workers were being moved between zones without the systems in place to confirm they understood the risks of where they were standing.

The resulting Enforceable Undertaking required Qantas to satisfy a heavy set of legal and safety requirements, including two formal safety strategies, across one of the most operationally dynamic sites in the country. Off-the-shelf compliance software couldn't carry the weight: the workforce was fluid, the geography changed every time an aircraft moved, and the risk profile of any given square metre depended on what had happened in the last fifteen minutes.

Qantas needed a system that could verify worker competency, induction status, and risk awareness at the point of work, not at the start of the shift.

The solution

ComplyFlow was engaged to build the Live Access App as the technology spine of the EU response. The platform brought every web-based feature of the ComplyFlow compliance platform out of the office and onto the apron — the first time Live Access had been deployed anywhere.

What Live Access delivered for Qantas:

• Real-time sign in / sign out tied to verified worker identity
• Live location and geofencing across hangar and ramp zones
• Integrated permit management for high-risk activities
• Hazard notifications pushed to anyone inside an affected geofence
• Live compliance checks — inductions, qualifications, training — verified before site entry
• Distress alarms, lone worker monitoring, and SMS broadcast for emergency response

Every check was driven by configurable compliance filters: general compliance status, document expiry, training currency, contractor accreditation. All activity surfaced into a real-time Live Access Dashboard that safety, operations, and legal teams could read from one source of truth.

The outcome

Six months into the engagement, the Enforceable Undertaking was lifted. Qantas significantly improved their compliance posture so that workforce inductions, qualifications, and risk awareness could be verified continuously, across a fluid and operationally dense site. The legal outcome closed a chapter for the business; the operational outcome — verified compliance at the point of work — became the new baseline.

The Live Access App that ComplyFlow built with Qantas in 2017 is the same platform now running across mining, transport, manufacturing, and government deployments.

Tools deployed

Live Access App · Geofencing · Permit Management · Real-time Compliance Dashboard · Distress Alarms · Lone Worker · Inductions · SMS Broadcast

See ComplyFlow Live Access in action → Book a 15-minute demo