Multiple major infrastructure projects, one comprehensive solution for compliance

John Holland engaged Comply Flow in 2018 in a partnership to manage the compliance of all suppliers, workers and plant coming onto their projects

  • 8 projects, 3+ bn project value
  • 5000+ workers
  • 1400+ plant & equipment items

The Problem

John Holland engaged Comply Flow in 2018 to deliver a comprehensive, end-to-end system for managing contractor compliance, competencies, plant and equipment. Specifically, they sought to build a long-term solution for solving complex administration and document management processes, and one which would empower head office with greater visibility into project-level safety and compliance.

Prior to partnering with Comply Flow, project compliance and safety was managed differently for each project, with inconsistent requirements, information silos and a lack of oversight from head office. Paper-and-spreadsheet systems for managing contractor records were inefficient and cumbersome, and increased site risks by creating potential for compliance gaps in absence of a unified system.

The Solution

Comply Flow worked with the project team to define compliance requirements, including the specific requirements each supplier (company), worker and plant or equipment item would need to meet in order to achieve a 'compliant' status in the system. Requirements were deteremined on the level of supplier risk, type of work undertaken by the worker, or plant & equipment operated, with additional project-specific requirements pushed to all workers on a project.

Our system also supports the seamless sharing of contractor compliance profiles (company, workers, plant) across projects, meaning contractors engaged across multiple projects only need to onboard their workers and complete general training once into Comply Flow, saving countless administration hours. Project teams are also given independence to manage their own projects within the head office account, while rolling out additional projects using Comply Flow took a matter of days.

Solution Highlights

Compliance spot-checks

Our site access cards ensure only compliant workers can access JHG sites, while supervisors can instantly check supplier compliance, worker documents, training and outstanding items with a simple QR code

Simple database searching for audits

All records and activity are stored in the system in simple registers, allowing project teams to instantly search for contractor details, documents, training, incidents, work permits and more.

Document expiry notifications

Contractors see all requirements for each project on a simple dashboard, and all users recieve notifications when documents are approaching expiry to ensure they keep compliant

Instant online chat and email support

Our friendly support team are available via both online chat and email to assist all contractor administrators, workers and company staff with any request. No chat bots, users are always able to speak to a real person.

Customise and configured for each project

Our system allowed JHG to customise user permissions within their organisation account and for each project, and update contractor requirements across projects.

Secure & reliable data platform

We employ end-to-end encryption, are ISO27001 Certified and operate in AWS secure cloud ensuring security and data sovereignty

Get in touch to learn more about our project compliance solutions.