Streamlining supply chain compliance for 15,000+ workers across 200+ sites

Comply Flow partnered with Qantas in 2017 to deliver an efficient, end-to-end contractor management system across the entire Australian operations.

  • Supplier prequalification, insurances, licences, WHS review
  • Work authorisation, digital permits management
  • Integration with existing SCORM packages, custom-built training
  • Ongoing supply chain management, push notifications for expired items & dedicated user support

The Problem

Prior to engagement with Comply Flow, Qantas Group did not have a standard or unified process for contractor safety management. In an initially fragmented approach, different business units relied on either paper and spreadsheets or a disconnected set of software providers to manage supply chain compliance. With one provider delivering supplier prequalification services and another supporting competency management, there was previously no unified approach, and little visibility within the organisation regarding total workforce compliance.

Qantas required a comprehensive solution which would enable their business to set unique requirements and monitor supply chain compliance, streamline record management, manage work permits and deliver training directly to their workforce within one application.

The Solution

Comply Flow worked with the Qantas project team to define compliance requirements, including the specific requirements each supplier (company) and worker would need to meet in order to achieve a 'compliant' status in the system. Requirements were deteremined on the level of supplier risk, type of work undertaken by the worker, or plant & equipment operated, with additional site-specific requirements created as needed.

Once requirements were determined, Qantas contractors and their workers were invited to join Comply Flow, submit information and complete training depending on their work categories. Training records from Qantas' previous learning management provider were imported seamlessly into the system, so workers didn't have to recomplete training unnecessarily during the transiton to Comply Flow. Company level documentation, worker records, AOD forms and training travelled along reveiw paths and, once approved, recieve an 'approved status' in the account. When all requested information is approved, the company or worker automatically becomes 'compliant' in the system and all records visible from any device.

Solution Highlights

Live compliance status for suppliers and workers

Our web application and mobile app enables Qantas staff to instantly search for a worker or contractor company to view their overall compliance status, and all records and training with a few clicks

Easily search from one database

Authorised users, such as area supervisors or safety managers, can search the Comply Flow portal to instantly access contractor details, documents, training, work permits and more from one login

Document expiry notifications

Contractors see all requirements for each project on a simple dashboard, and all users recieve notifications when documents are approaching expiry to ensure they keep compliant

Instant online chat and email support

Our friendly support team are available via both online chat and email to assist all contractor administrators, workers and Qantas staff with any request. No chat bots, users are always able to speak to a real person.

Customise and configured for each site

Qantas were able to set standard requirements for contractors based on risk level and work roles, while also adjust site-specific requirements and set additional document requests to ensure the ongoing system flexibility

Secure & reliable data platform

We employ end-to-end encryption, are ISO27001 Certified and operate in AWS secure cloud ensuring security and data sovereignty

Get in touch to learn more about our end-to-end supply chain compliance solutions.